Terms and Conditions


The following are the terms and conditions which govern any use of GoPromotional services, whether pre-order or upon contract of sale and purchase of products through GoPromotional. Please read these terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions and that these are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.. You should print a copy of these terms and conditions for future reference.

Approved Accounts - Payment shall be made in full within 28 days of invoice, unless we have agreed special settlement terms in writing.
New Accounts - Payment is required with order unless special payment terms have been agreed. By placing an order using a credit/debit card over the Internet you are agreeing to these terms and conditions.

Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue

4.1 The Risk in the goods shall pass to you on delivery.
4.2 All goods, delivered or not, remain our property until payment is received in full.
4.3 Until such time as payment in full is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment by you for goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored and repossess and remove the same. You hereby grant us irrevocable license to enter your premises for the said purposes.

We reserve the right to alter any details or design of products illustrated without prior notice and while every effort is made to describe our goods accurately on sales literature, email and the website no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.

Orders are accepted subject to out right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation or accepted contract, we shall be entitled to charge such increases to you.

Where applicable all prices are subject to VAT at the current rate. Prices quoted on this website are guide prices only subject to viewing final artwork. Once artwork and full specifications have been finalised, a quotataion price will be confirmed.

8.1 Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods and we do not accept liability or responsibility for the actions of couriers or overseas shipping companies. All deliveries will be charged at the prevailing rates applying at the date of such delivery.
8.2 Special rush deliveries can usually be arranged but will usually be subject to additional charges (e.g. rush print charges and rush delivery charges), which will be charged to you at current commercial rates.

We shall be deemed to have fulfilled our contract by delivery of a quantity within 10% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.

10.1 Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days
10.2 All Claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of the contract.
10.3 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at the time of delivery.
10.4 Claims in respect of non-delivery must be made in writing so as to reach us within 4 days of the respected required delivery date.
10.5 We reserve the right to collect any defective products and replace them within a reasonable amount of time and accept no liability for any loss arising however so caused from this course of action.

11.1 Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
11.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with notification of claims procedure set out in clause 10.
11.3 Nothing in these terms and conditions shall affect the right of a consumer.

Once we have received your signed approval to prceed with an order, we cannot guarantee our ability to make changes or cancellations. GoPromotional will make every effort to comply with your cancellation request. If you have already signed your Final Artwork Approval Form, there will be a minimum charge of £50.00 to cover order entry and preparation costs. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, carriage costs and restocking fees. All completed work and costs incurred will be the responsibility of the customer.

These will be submitted on approval and will be charged if not returned in good condition within 14 days.

14.1 No goods will be delivered on accounts, which remain unpaid 14 days after payment is due. Interest will be charged on overdue accounts, at the rate of 5% above the National Westminster Bank plc base rate from time to time from the date the account became due until received is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.
14.2 We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or if deemed necessary Court proceedings.

Any changes in quality ordered must be made in writing to us prior to commencement of processing. Any increase in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.

16.1 All artwork and print charges will be levied where necessary unless previously stipulated by us.
16.2 Where applicable the prices shown included printing one colour one position from camera ready artwork supplied, for additional positions or colours of printing please contact us to obtain an exact quotation.
16.3 Artwork that has been approved in writing, either electronically via email or signed and faxed or posted, is deemed the full and final responsibility of the client and we cannot be held responsible for any errors in artwork therein.
16.4 In order to print efficiently from the artwork you supply, it maybe necessary to adjust or redraw your artwork. You will be advised of the changes made. No printing will take place until GoPromotional has received in writing your "signed off" approval of the artwork. In order to sign off your artwork we will send you an artwork approval form via email illustrating how your artwork will look on your chosen product. This MUST be checked thoroughly and signed off. The job will not commence until we have received in writing this signed off approval. You must notify us of any discrepancy in the artwork or order as we DO NOT accept any liability of any post-completion errors or omissions.

Due to the variety of materials and the imprinting processes utilised by GoPromotional and its suppliers, no guarantee can be given to match exactly pantone numbers or colour samples provided by the client. GoPromotional will endeavour to match as closely as possible to these colour references provided but cannot and will not be held liable for any further costs that may arise. Physical product colours may also vary from batch to batch and the client accepts we will not be held responsible for such. Where product colour is of paramount importance the client is responsible for requesting a physical sample and upon receipt of such request GoPromotional will provide this free of charge.

Where you require a quantity smaller than the minimum quantity shown in the price list, this is normally possible but usually carries a small order surcharge.

Please note that we encourage you to take the opportunity to review a sample of the actual product before you order in bulk quantity. It is important that you understand that these samples are representative in nature. While we are very careful about the suppliers and manufacturers we use, manufacturing variations are unavoidable and a natural result of the manufacturing process. By choosing to place and order with GoPromotional, you are agreeing to accept merchandise with reasonable manufacturing variances in product material, color and packaging.

By requesting either a virtual sample or by placing your order with GoPromotional, you are giving written authorisation and confirmation that you agree to the use of your logo/brand identity explicitly for the use of GoPromotional throughout its marketing materials. Your logo/brand identity maybe featured in either online or offline forms of marketing material in order for GoPromotional to demonstrate it's portfolio of products and clients base. If you do not wish your logo/brand identity to be used by GoPromotional in any

We make best efforts to provide clear and colour-correct product images on our site that best reflect the true nature of the products. However, web site images are inherently limited in their ability to communicate colour, scale, and detail. We want to remind customers to be careful about making assumptions about products from the site image alone. We strongly urge our customers to order actual samples. If you choose not to evaluate a physical sample, we cannot be held responsible for the difference between the image as it appears on your monitor and the final product.

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

PLEASE NOTE: The Products on this website have not necessarily been supplied to or endorsed by the companies whose logos have been used. The printing of such is a guide to position and printing effect only. We apologise for any inconvenience caused.


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Winners of the Promotional Merchandise Distributor of the Year Award